We at TRAVELTUBES.IN believe in helping the customers as far as possible, and has therefore we support you with a cancellation policy.
Under this policy:
• Cancellations will be considered only if the request is made within 48 hours of placing an order over an email or through phone call.
However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • There is no cancellation of orders placed under the Same Day Delivery category.
• TRAVELTUBES.IN does not accept cancellation requests for orders placed at special request.
• In case of receipt of damaged or defective products, please report the same to us within 48 hours by writing a mail to firstname.lastname@example.org. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product.
The Customer Service Team after looking into your complaint will take an appropriate decision.
Money shall be refunded to the customer in case of product unavailability, sizing issue and defective product. Under No Circumstance will the goods sold will be acceptable if buyer does not like the item or for any other similar reason. All items need to be in their original condition, not worn or altered must consist of the original material/boxes. This will be purely at the Sole Discretion of TRAVELTUBES.IN.
Though we make sure you do not receive damaged products. But in case, if it is mis-handled due to shipping, we do have a return policy for that. Kindly inform us within 48 hours after you receive the product through a call / sms / email. The damaged product should not have been used. Please send back to us the damaged product, we would release new product for you in its replacement within 24 hours of arrival of damaged product. Same type of the product would be replaced by the new one. In case, that the particular product is not available, we would either ask you to wait for some more time or will give you a product of your choice having similar/same price from our store for free. Return is only limited to the exchange of products.